flooring Installation process and guidelines 

It's important to know our flooring, tile, bathroom & other services, company Installation process and guidelines, for adequate and proper procedure to achieve a perfect outcome, and know what to expect.

Always getting better, so the better you are the better service you can deliver! Done by Professionals 

Flooring Prep-work, tile preparation, not responsible or warranty if we did not prepare.

Prior to installation, we'll request to please remove everything up to 3ft off the floor, including closets, where new flooring is being installed. Empty Refrigerator. Disconnect and remove any electronics or personal devices. Inform your estimator and installers of any wires running underneath your existing floors. H&G Remodel is not responsible for loss of valuables ( electronics, jewelry, including pets)

PAYMENT options

We require all payments to be made according to the contract established with H&GR, (terms stated in contract), 50% of labor costs to be paid prior to scheduling your install.

SCHEDULING

H&GR will expeditiously complete work. Subject to material availability and/or equipment, adequate sewer(bathroom availability), water, electricity, gas or any utility service, restricted access to the worksite, communication delays.

MOISTURE

H&GR will always test moisture conditions when installing new hardwood floors. Existing floors must be within 4% between the subfloor and your new floors, prior to installation. Higher moisture content can be caused by conditions such as water in crawl spaces, improper insulation between floors, or jobsite environment. Any work performed by H&GR to dry out your home would be an additional charge. 

FURNITURE & APPLIANCE MOVING

H&GR will not be responsible for moving furniture, if we do, $90.00 minimum to move and place back furniture. $120 charge per appliance to move and place back. H&G R will not move Gas appliances. Additional charges apply to heavy items (Pianos, Exercise Equipment)

REMOVAL OF EXISTING FLOOR

Charges included apply to remove and dispose of existing flooring. If you have opted to demo your own floors, removal and disposal must be done prior to your installation date.

DOORS

From time to time new flooring installed is not the same height as existing, requiring doors to be shaved. We shave most doors at an additional cost of $30.00/door. If your new flooring creates gaps under door jambs, these can be filled upon request at an additional cost to be bid onsite. Customers also have the option for plywood underlayment to be installed, raising the new floor to a height that eliminates door gaps at an additional charge.

UNFORSEEN CHARGES

Additional charges apply to repair unique conditions such as leveling their floor, asbestos, lead, structural, and/or water damaged floors. NOTE: H&G R installers do not remove asbestos floors. If you are aware of these conditions, inform the Estimator or Installers. We can arrange for a certified asbestos abatement company to perform this service for you at an additional cost.

TOUCH UPS

When we start any project we do our best to take care of your property and try not to cause any damage in your home, Expect sometimes, minor touch up painting needed after installation. Normal installation methods will likely scuff existing baseboards and walls. Also we'll correct and fix as needed from case to case. Our installers use utmost care to minimize these issues. Client will give notice to H&GR of any alleged defective work. Client will allow H&GR to Inspect/Correct.

CLEAN UP

H&GR will remove debris caused by installation. Leftover, unopened product will be left for future maintenance.

WALK THROUGH INSPECTION

After installation/work a Walk-Through is arranged, normally with the original Estimator or team leader. Let us know at that time if there are any details that you notice needing additional touch up. If your NEW floors are perfect, with nothing left to complete, we will collect the remaining balance owed at that time.

OUR PROMISE

You will get an new and Amazing! end product, every Project is done with High Quality Standard Craftsmanship, Labor is guaranteed for (1) year after installation. Depending project performed, all flooring materials/products supplied by H&GR or home owner, guaranteed should be cover in full by manufacturer’s warranty.

All the above information is state with detail in contract.

All rules and guidelines in this process are set/followed by industry standards in the market and also by NWFA. 

Do we meet customer expectation? Yes all the time!

Did we help achieve your home project in all areas? Yes more than we dreamed!

Did we make your dream project come true? Yes more than expected!